| 1 | Do you provide free samples? |
| | Yes, we can provide free samples, but customer are requested to bear the freight cost. |
| 2 | Do you have company catalogue? |
| | Yes we do have a catalog. Don't hesitate to ask us to send you one. But kindly remind that Shiyou is a professional customized gift company. All products are customized for customer, so please contact us directly for more custom information. |
| 3 | What's your main product ? |
| | Shiyou provide various customized gifts, such as medals, badges, medallions, key chains, coins, dog tags, tie pins, cuff-links, refrigerator magnet etc. |
| 4 | You are factory or trading company? |
| | We are factory direct sales. |
| 5 | How quick you can finish the goods? |
| | Sample time:7 days; Mass order time: 12-15 days |
| 6 | What is MOQ of your product ? |
| | We have no MOQ limit , any quantity we can accept , but the more quantity, the lower price. |
| 7 | Can your product pass TUV etc. test ? |
| | Yes, our products can pass testing, please contact our sales team for more information. |
| 8 | Is it possible to have 2 plating on the same item (Gold Nickel plating is all right)? |
| | Yes, "double plating" is able to do. |
| 9 | What is your terms of payment ? |
| | 30% as deposit , the balance payment will be paid before goods delivery. |
| 10 | How fast can we get a price for custom item? |
| | It takes 30 minutes to 1 hour to make a quotation sheet for you. |
| 11 | It is my first time to buy things oversea, how to process an order? |
| | You can contact us by any communication tool, like email, phone, wechat, whatsapp etc. After our communication and know your demand well, we can arrange sample to you for approval, after get your confirmation and advance payment, we process your order and will inform you once ship. |
| 12 | What's your Shipping way and time? |
| | Shipping way: via express, such as FEDEX, DHL,EMS,UPS etc,Shipping time: 3-7 business days. |
| 13 | How can I get a tracking number of my order that has been shipped? |
| | Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number. |
| 14 | How to guarantee i will get my ordered goods from you since i have to pay in advance? |
| | Pay in advance is equitable commitment for our business.Through all business we deal with cutomers, this commitment help both of us to process the order smoothly and timely. And we have more than 11 years business in oversea trading, we are professional in customize gift area, keeping good credit is the first principle. |
| 15 | What happen if the products you shipped are wrong or poorly made? |
| | Before proceeding an order, we arrange sample for customer to approve first, after getting customer's confirmation, we will ask factory to follow the sample to arrange mass production, and we have full inspection before packing and random inspection shipping. So we have effective management mechanism to reduce the wrong or poorly made product to a lowest rate. And we provide "Full After-Sales Service" for customer. If the product does not meet your strict requirements, we can provide immediate refund or immediate remake at no extra cost to you. Customer satisfaction is our first goal. |
